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I'm I the only one who finds it odd that when I call my
telecommunications provider, the 1st thing the vmail system wants me to
do is enter my phone number ... Hello &%$#@ Caller ID!!!!!
Customer service in just about every way shape and form sucks lately!
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On 8/4/2011 10:36, Jim Holsenback wrote:
> Customer service in just about every way shape and form sucks lately!
You are a cost center, not a profit center.
To illustrate, if you wind up with a 30-minute queue to get customer
service, call the sales number. They will immediately pick up, and then you
can say "Oh, I dialed the wrong number, can you transfer me to customer
service?"
--
Darren New, San Diego CA, USA (PST)
How come I never get only one kudo?
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On 04/08/2011 6:36 PM, Jim Holsenback wrote:
> I'm I the only one who finds it odd that when I call my
> telecommunications provider, the 1st thing the vmail system wants me to
> do is enter my phone number ... Hello &%$#@ Caller ID!!!!!
>
Not in the UK. They do ask if you are calling about the phone that you
are calling from.
> Customer service in just about every way shape and form sucks lately!
At least they politely tell you that they will not do anything for you. ;-)
--
Regards
Stephen
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On 04/08/2011 6:45 PM, Darren New wrote:
> To illustrate, if you wind up with a 30-minute queue to get customer
> service, call the sales number. They will immediately pick up, and then
> you can say "Oh, I dialed the wrong number, can you transfer me to
> customer service?"
Sometimes you end up at the back of the queue again.
--
Regards
Stephen
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On 04/08/2011 06:45 PM, Darren New wrote:
> You are a cost center, not a profit center.
>
> To illustrate, if you wind up with a 30-minute queue to get customer
> service, call the sales number. They will immediately pick up, and then
> you can say "Oh, I dialed the wrong number, can you transfer me to
> customer service?"
I had this with a local shop. I sat listening to the phone ring for 20
minute. Nothing. Then I dialed the sales number. It picked up within
half a ring.
As best as I can tell, the two phones both sit directly next to each
other in the store room at the back.
Then again, this is the shop where I asked to purchase an item, and the
guy at the desk couldn't really be bothered to go pick it up and take my
money from me...
--
http://blog.orphi.me.uk/
http://www.zazzle.com/MathematicalOrchid*
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On 08/04/2011 02:55 PM, Stephen wrote:
> On 04/08/2011 6:36 PM, Jim Holsenback wrote:
>> I'm I the only one who finds it odd that when I call my
>> telecommunications provider, the 1st thing the vmail system wants me to
>> do is enter my phone number ... Hello &%$#@ Caller ID!!!!!
>>
>
> Not in the UK. They do ask if you are calling about the phone that you
> are calling from.
>
>> Customer service in just about every way shape and form sucks lately!
>
> At least they politely tell you that they will not do anything for you. ;-)
>
that they do ... had the speaker phone on while doing other stuff for
over an hour, when I finally reached the end of the queue, I insisted on
verification that I had indeed reached a human, and not another
recording ... I /did/ get a laugh for that
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On 08/04/2011 02:45 PM, Darren New wrote:
> On 8/4/2011 10:36, Jim Holsenback wrote:
>> Customer service in just about every way shape and form sucks lately!
>
> You are a cost center, not a profit center.
ah ... then I'm a lost cause. I wish them all the luck in the world
getting more money out of me ;-)
>
> To illustrate, if you wind up with a 30-minute queue to get customer
> service, call the sales number. They will immediately pick up, and then
> you can say "Oh, I dialed the wrong number, can you transfer me to
> customer service?"
>
typically a transfer is followed by the dreaded dial tone.
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Jim Holsenback <nom### [at] nomail com> wrote:
> I'm I the only one who finds it odd that when I call my
> telecommunications provider, the 1st thing the vmail system wants me to
> do is enter my phone number ... Hello &%$#@ Caller ID!!!!!
My telecom provider not only gets my phone numer automatically, it
actually has voice recognition (which it uses to, among other things,
get the customer's social security number, which in Finland contains
a letter besides numbers). So far it has worked surprisingly well.
--
- Warp
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On 04/08/2011 08:45 PM, Warp wrote:
> My telecom provider not only gets my phone numer automatically, it
> actually has voice recognition (which it uses to, among other things,
> get the customer's social security number, which in Finland contains
> a letter besides numbers). So far it has worked surprisingly well.
Some of you may remember I recently called my insurance provider, and
their automated system actually managed to understand WTF I actually
wanted. And I didn't have to wait all that long to speak to a human.
Last week I ordered a new motherboard from ebuyer. Unfortunately, due to
their website somehow mysteriously "remembering" the stuff I put in my
basket several days earlier, I ended up ordering two identical
motherboards. Obviously, these are no use to me, so I called them to
rectify the problem. I waited about 3 minutes for somebody to answer.
And they actually spoke English. Hell, they even fixed the problem, even
though my network provider cut me off before the call finished.
Not /all/ companies have crap customer service. Just /most/ of them.
(My mother still buys everything from John Lewis. Not because their
prices are good - God no! But at least there's a real danger of customer
service. And after-sales support.)
--
http://blog.orphi.me.uk/
http://www.zazzle.com/MathematicalOrchid*
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On 4-8-2011 19:36, Jim Holsenback wrote:
> I'm I the only one who finds it odd that when I call my
> telecommunications provider, the 1st thing the vmail system wants me to
> do is enter my phone number ... Hello &%$#@ Caller ID!!!!!
1) some phones have that blocked.
2) you might not know it if you just stole it or as a prank want to
disable it for a coworker (probably not the best excuse, it might not
even work)
3) they get money for ever second you are on-line.
> Customer service in just about every way shape and form sucks lately!
When a company earns more if the service is worse that won't change in
the near future.
--
Apparently you can afford your own dictator for less than 10 cents per
citizen per day.
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