On 04/08/2011 08:45 PM, Warp wrote:

>    My telecom provider not only gets my phone numer automatically, it
> actually has voice recognition (which it uses to, among other things,
> get the customer's social security number, which in Finland contains
> a letter besides numbers). So far it has worked surprisingly well.

Some of you may remember I recently called my insurance provider, and 
their automated system actually managed to understand WTF I actually 
wanted. And I didn't have to wait all that long to speak to a human.

Last week I ordered a new motherboard from ebuyer. Unfortunately, due to 
their website somehow mysteriously "remembering" the stuff I put in my 
basket several days earlier, I ended up ordering two identical 
motherboards. Obviously, these are no use to me, so I called them to 
rectify the problem. I waited about 3 minutes for somebody to answer. 
And they actually spoke English. Hell, they even fixed the problem, even 
though my network provider cut me off before the call finished.

Not /all/ companies have crap customer service. Just /most/ of them.

(My mother still buys everything from John Lewis. Not because their 
prices are good - God no! But at least there's a real danger of customer 
service. And after-sales support.)

-- 
http://blog.orphi.me.uk/
http://www.zazzle.com/MathematicalOrchid*

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