On 8/4/2011 10:36, Jim Holsenback wrote:
> Customer service in just about every way shape and form sucks lately!

You are a cost center, not a profit center.

To illustrate, if you wind up with a 30-minute queue to get customer 
service, call the sales number. They will immediately pick up, and then you 
can say "Oh, I dialed the wrong number, can you transfer me to customer 
service?"

-- 
Darren New, San Diego CA, USA (PST)
   How come I never get only one kudo?

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