On 08/04/2011 02:45 PM, Darren New wrote:
> On 8/4/2011 10:36, Jim Holsenback wrote:
>> Customer service in just about every way shape and form sucks lately!
>
> You are a cost center, not a profit center.

ah ... then I'm a lost cause. I wish them all the luck in the world 
getting more money out of me ;-)

>
> To illustrate, if you wind up with a 30-minute queue to get customer
> service, call the sales number. They will immediately pick up, and then
> you can say "Oh, I dialed the wrong number, can you transfer me to
> customer service?"
>

typically a transfer is followed by the dreaded dial tone.

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