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Looks like other customers have had the same experience with Dell's
wonderful customer service:
http://thedailywtf.com/Articles/Microsoft-Vissa,-Hey-Thats-Ours,--More-Support-Stories.aspx
:facepalm:
--
~Mike
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Mike Raiford wrote:
> Looks like other customers have had the same experience with Dell's
> wonderful customer service:
The sad, sad thing is that I completely believe this is geniune...
If you buy a toaster and it won't actually toast things, you can demand
your money back and you are legally entitled to get it. But if you
purchase support from a company that doesn't know **** about computers,
there is apparently nothing you can do about this.
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The fun part is the comment stating that "these people need to be beated
to death with a cluehammer"...
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Mike Raiford <"m[raiford]!at"@gmail.com> wrote:
>
http://thedailywtf.com/Articles/Microsoft-Vissa,-Hey-Thats-Ours,--More-Support-Stories.aspx
I wonder if that "Yooha" tech support guy was having a rough day...
--
- Warp
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Warp wrote:
>
> I wonder if that "Yooha" tech support guy was having a rough day...
>
I'm guessing so, as I'm sure the downed server probably had the
management and customers hounding him to fix the problem.
--
~Mike
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>>
http://thedailywtf.com/Articles/Microsoft-Vissa,-Hey-Thats-Ours,--More-Support-Stories.aspx
>
> I wonder if that "Yooha" tech support guy was having a rough day...
Just a tiny bit I would imagine. Imagine if you are trying to sort out what
must be some huge and complex cluster of servers all over the world, only to
get a smart-ass email from someone who doesn't know anything about it trying
to tell you how simple it is to fix. I would probably write the same back
:-)
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I would expect that this is pretty much the standard for Dell support.
It's a
mirror of my own experience. Part of the
problem is that the " technical support" people understand just a few
English
phrases and their responses. I hesitate to give them too much trouble
because
they are probably little more than slave labor. We really should not do
business
with companies, like Dell and many others, who "outsource" their
"technical support"
to such.
David
Mike Raiford wrote:
> Looks like other customers have had the same experience with Dell's
> wonderful customer service:
>
>
http://thedailywtf.com/Articles/Microsoft-Vissa,-Hey-Thats-Ours,--More-Support-Stories.aspx
>
>
> :facepalm:
>
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> I would expect that this is pretty much the standard for Dell support.
> It's a
> mirror of my own experience. Part of the
> problem is that the " technical support" people understand just a few
> English
> phrases and their responses. I hesitate to give them too much trouble
> because
> they are probably little more than slave labor. We really should not do
> business
> with companies, like Dell and many others, who "outsource" their
> "technical support"
> to such.
Unfortunately most people aren't as thoughtful as you, and will just choose
the cheapest product or service regardless. This forces companies to reduce
their costs in ways like this or risk going bankrupt.
Offer someone a laptop for $500 with very good support speaking fluently in
your language, or one for $400 with dodgy support, and I bet most people
will take the cheaper one. Companies know this.
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scott wrote:
> Offer someone a laptop for $500 with very good support speaking fluently
> in your language, or one for $400 with dodgy support, and I bet most
> people will take the cheaper one. Companies know this.
I have to admit, I never even factor in support when I buy a part. But
that's more due to the fact that I just assume I won't get any.
...Chambers
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scott wrote:
> Unfortunately most people aren't as thoughtful as you, and will just
> choose the cheapest product or service regardless. This forces
> companies to reduce their costs in ways like this or risk going bankrupt.
>
> Offer someone a laptop for $500 with very good support speaking fluently
> in your language, or one for $400 with dodgy support, and I bet most
> people will take the cheaper one. Companies know this.
If I was buying a laptop for myself, then sure. What irks me is that we
paid Dell extra $$$ specifically for the support contract. (And I'm not
talking about small numbers here.) And yet, the support is still pittiful.
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