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scott wrote:
> Unfortunately most people aren't as thoughtful as you, and will just
> choose the cheapest product or service regardless. This forces
> companies to reduce their costs in ways like this or risk going bankrupt.
>
> Offer someone a laptop for $500 with very good support speaking fluently
> in your language, or one for $400 with dodgy support, and I bet most
> people will take the cheaper one. Companies know this.
If I was buying a laptop for myself, then sure. What irks me is that we
paid Dell extra $$$ specifically for the support contract. (And I'm not
talking about small numbers here.) And yet, the support is still pittiful.
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