scott wrote:

> Unfortunately most people aren't as thoughtful as you, and will just 
> choose the cheapest product or service regardless.  This forces 
> companies to reduce their costs in ways like this or risk going bankrupt.
> 
> Offer someone a laptop for $500 with very good support speaking fluently 
> in your language, or one for $400 with dodgy support, and I bet most 
> people will take the cheaper one.  Companies know this.

If I was buying a laptop for myself, then sure. What irks me is that we 
paid Dell extra $$$ specifically for the support contract. (And I'm not 
talking about small numbers here.) And yet, the support is still pittiful.

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