>>
http://thedailywtf.com/Articles/Microsoft-Vissa,-Hey-Thats-Ours,--More-Support-Stories.aspx
>
>  I wonder if that "Yooha" tech support guy was having a rough day...

Just a tiny bit I would imagine.  Imagine if you are trying to sort out what 
must be some huge and complex cluster of servers all over the world, only to 
get a smart-ass email from someone who doesn't know anything about it trying 
to tell you how simple it is to fix.  I would probably write the same back 
:-)

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