> I would expect that this is pretty much the standard for Dell support. 
> It's a
>  mirror of my own experience. Part of the
> problem is that the " technical support" people understand just a few 
> English
> phrases and their responses. I hesitate to give them too much trouble 
> because
> they are probably little more than slave labor. We really should not do 
> business
> with companies, like Dell and many others, who "outsource" their 
> "technical support"
> to such.

Unfortunately most people aren't as thoughtful as you, and will just choose 
the cheapest product or service regardless.  This forces companies to reduce 
their costs in ways like this or risk going bankrupt.

Offer someone a laptop for $500 with very good support speaking fluently in 
your language, or one for $400 with dodgy support, and I bet most people 
will take the cheaper one.  Companies know this.

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