Mike Raiford wrote:
> Looks like other customers have had the same experience with Dell's 
> wonderful customer service:

The sad, sad thing is that I completely believe this is geniune...

If you buy a toaster and it won't actually toast things, you can demand 
your money back and you are legally entitled to get it. But if you 
purchase support from a company that doesn't know **** about computers, 
there is apparently nothing you can do about this.

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