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On 2/28/2009 3:10 AM, andrel wrote:
> Somehow I already had the feeling that you might have personal
> experience. ;)
Gee, does it show? :)
> Can you tell me how you were able to determine that a call did not
> disturb *before* making the call?
Obviously you can't, and it's not about being prescient. Really, it's a
two-stage process:
1) Narrowing in on the people who are most likely to respond positively
to you,
2) Handling the actual phone calls well.
The first part has nothing to do with the individual making the call,
but is all about getting them the right phone numbers. It's the second
part that makes the difference.
Really, though, I can't think of a single job where you do NOT need to
know how to close a sale, and telemarketing is a great way to learn that
skill.
--
...Chambers
www.pacificwebguy.com
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On 2/28/2009 2:50 AM, andrel wrote:
> That is totally irrelevant. I am not interested in windows, nor is
> almost anyone else on that list.
Statistically, that list is quite accurate. If it weren't, it wouldn't
be used.
> I will never try myself and would object to anyone in my close family
> that would consider. It is an unethical job,
Tell me, what do you think of those people standing on the side of the
road holding signs advertising sales?
> Funny, I have never had a phone call then from anyone that did not give
> the industry a bad name.
I'm willing to admit that my positive experiences could be exceptions,
rather than the norm. Maybe I've just had really good luck.
--
...Chambers
www.pacificwebguy.com
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On Sat, 28 Feb 2009 10:15:31 +0100, andrel wrote:
> On the one hand there is the real life person for who this unskilled
> labour is possibly the only way to earn some money and they don't
> deserve the blame for what their boss is doing.
I have heard (don't know if it's true or not) that at least some
telemarketing is outsourced to prisoners in prison....
Jim
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On Sat, 28 Feb 2009 02:07:40 -0800, Chambers wrote:
> On 2/27/2009 9:08 PM, Jim Henderson wrote:
>> There are many who do not remove from their list (a) after scrubbing,
>> or (b) at the caller's request. There are quite a few now who actively
>> ignore requests to call and aren't even up front about what they are
>> calling about.
>
> Such actions are illegal; I have no sympathy for those who actively
> break the law.
Which is most of them in my experience. Being on the DNC list and
receiving a dozen calls a week or so from various organisations may mean
that my incidence of legitimate calls is abnormally low (because there
are very few actual legitimate calls that are permitted by law to come
through in the first place).
>> The whole idea of telemarketing is just a waste IMHO. I don't buy
>> things on the phone, most people I know don't buy things on the phone,
>> especially from cold calls. I have a need, I research a product, and I
>> get the one that fits my need. I generally think advertising in and of
>> itself is largely a waste when it's targeted at me because I don't
>> respond to it and generally am not influenced by it.
>
> The thing is, telemarketing will go away when it stops being profitable.
> Enough people buy things from telemarketers to continue the practice.
Exactly.
>>> (Now, the ones who repeatedly call you, constantly interrupt you, and
>>> try to steamroll you into something, I hate - they give the rest of
>>> them a bad name, and deserve all the pranks that get played on them.)
>>
>> I haven't actually run across any who use the technique responsibly - I
>> think many people are in the same boat I am, which is why the reaction
>> tends to be as strong as it is.
>
> My wife works for a company, called Vector Marketing, that sells
> cutlery. They're responsible about their calling, honoring requests to
> not be called and such, and are always courteous on the phone (although
> <5% of their calls are cold calls).
>
> I also worked for a company that sold windows & siding, where >95% of
> the calls were cold calls, and we also were decent about things.
>
> Those are, of course, only two companies, but still it's encouraging to
> know that there are some like that.
A very small minority of organizations IME.
Jim
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On 28-2-2009 12:33, Chambers wrote:
> On 2/28/2009 2:50 AM, andrel wrote:
>> That is totally irrelevant. I am not interested in windows, nor is
>> almost anyone else on that list.
>
> Statistically, that list is quite accurate. If it weren't, it wouldn't
> be used.
It need only be accurate enough to be profitable.
>> I will never try myself and would object to anyone in my close family
>> that would consider. It is an unethical job,
>
> Tell me, what do you think of those people standing on the side of the
> road holding signs advertising sales?
1) We don't have those here. 2) No problem as long as they don't
interfere with me driving. Because it is the interference part that is
annoying everybody.
>
>> Funny, I have never had a phone call then from anyone that did not give
>> the industry a bad name.
>
> I'm willing to admit that my positive experiences could be exceptions,
> rather than the norm. Maybe I've just had really good luck.
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On 28-2-2009 12:30, Chambers wrote:
> On 2/28/2009 3:10 AM, andrel wrote:
>> Somehow I already had the feeling that you might have personal
>> experience. ;)
>
> Gee, does it show? :)
>
>> Can you tell me how you were able to determine that a call did not
>> disturb *before* making the call?
>
> Obviously you can't, and it's not about being prescient.
No it is about not unsolicited interfering in somebody else's life. ;)
Really, it's a
> two-stage process:
> 1) Narrowing in on the people who are most likely to respond positively
> to you,
> 2) Handling the actual phone calls well.
>
> The first part has nothing to do with the individual making the call,
> but is all about getting them the right phone numbers. It's the second
> part that makes the difference.
>
> Really, though, I can't think of a single job where you do NOT need to
> know how to close a sale, and telemarketing is a great way to learn that
> skill.
I think we have here a case of either a very narrow work experience or a
very wide definition of sale. I am doing research I have never done a
sale in my professional life. Unless you count writing a grant proposal
as a sale attempt. The nurses in our hospital aren't selling anything
either, nor is e.g. a police officer or a cab driver (in the Netherlands
you take the front most cab, no matter who is driving). Nobody in a
factory except some managers and the sale department ever have to close
a sale. I think you will find that the large majority of people have
jobs that don't require them to sell anything.
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andrel wrote:
> It's real life SPAM. You may not buy anything, nor anyone you know, but
> there are always some people that do. Either because they actually need
> or want something, or because they were caught off guard. The math is
> easy. If a telemarketeer costs 10 per hour, he/she can make 100 calls
> per hour and one in a thousand suckers buy, if the product earns more
> than 100 you are still making a profit.
But NOBODY who put himself in the DNC list would buy! So why do
telemarketers try to circumvent DNC?
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On 2/28/2009 1:24 PM, andrel wrote:
> On 28-2-2009 12:30, Chambers wrote:
>> Really, though, I can't think of a single job where you do NOT need to
>> know how to close a sale, and telemarketing is a great way to learn
>> that skill.
>
> I think we have here a case of either a very narrow work experience or a
> very wide definition of sale.
It's a loose definition of sale. Anytime you need to convince someone
else of something, you "sell" them the idea.
When writing grant proposals, you need to sell your project. When
applying for a job, you need to sell yourself. When working in IT, you
need to sell the various purchases that you need to make to keep things
running.
The problem most people have with sales, of course, is they think of the
fast talking con-men. What they do isn't really sales, it's chicanery.
The art of selling is NOT the art of fooling, tricking, misdirecting, or
any other unscrupulous method. It's the art of persuading others to
your way of thinking, and useful for just about everyone.
--
...Chambers
www.pacificwebguy.com
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Jim Henderson wrote:
>
> I have heard (don't know if it's true or not) that at least some
> telemarketing is outsourced to prisoners in prison....
>
> Jim
Wouldn't surprise me.
--
~Mike
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Nicolas Alvarez wrote:
>
> But NOBODY who put himself in the DNC list would buy! So why do
> telemarketers try to circumvent DNC?
They feel the DNC list is extremely unfair, and given the chance, even
those on the DNC list would buy with the right
misinformation^H^H^H^H^H^H^H^H^H^H^H^H^H persuasion ...
--
~Mike
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