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About 10 years ago, my wife and I bought a SentrySafe fire safe to keep
stuff in. About 3 weeks ago, I tried to open the safe, and it wouldn't
open. I've run into a situation where I might need some legal
documentation, so the need was somewhat pressing.
I'd been e-mailing, and in the end, I had to call to get help. Today was
the day (they're only open until 6 PM ET, so I had to take time out).
I talked to a support rep, and went through basic troubleshooting steps.
No dice. So I got escalated to a senior technician (after I got
disconnected and reconnected once at the front-line support). We tried a
few things, and then she suggested whacking the safe with a rubber
mallet. 5 times above the keypad, 5 times to the right of the keypad.
Whap whap whap whap whap
Whap whap whap whap whap
entered the code, aaaand......
Nope.
OK, try 10 times in each location, and a little harder.
Whap whap whap whap whap whap whap whap whap whap
Whap whap whap whap whap whap whap whap whap whap
entered the code.....
[click]
Dammed if it didn't open.
And the document I needed *wasn't in the safe*. It was in my wallet.
m-/
But they're sending me a replacement keypad and solenoid since it sounds
like the one we have is sticking. Apparently it's a known issue.
It was amusing, though, to be escalated to a "senior technician", whose
instructions (after reviewing everything we'd already done) were to *hit
it with a hammer*. This was what I spent about 20 minutes on hold for.
Jim
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Does that work with POV code? :D
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On Mon, 19 Aug 2013 19:39:16 -0400, Bald Eagle wrote:
> Does that work with POV code? :D
I wish. :)
For that matter, any code. :)
Jim
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Am 20.08.2013 01:26, schrieb Jim Henderson:
> It was amusing, though, to be escalated to a "senior technician", whose
> instructions (after reviewing everything we'd already done) were to *hit
> it with a hammer*. This was what I spent about 20 minutes on hold for.
Never underestimate the power of good, solid percussive maintenance :-)
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On 20/08/2013 12:26 AM, Jim Henderson wrote:
> It was amusing, though, to be escalated to a "senior technician", whose
> instructions (after reviewing everything we'd already done) were to *hit
> it with a hammer*. This was what I spent about 20 minutes on hold for.
He is a senior technician because he knows *where* to hit it it with a
hammer.
--
Regards
Stephen
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On 20/08/2013 06:52 AM, Stephen wrote:
> He is a senior technician because he knows *where* to hit it it with a
> hammer.
This.
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>> He is a senior technician because he knows *where* to hit it it with a
>> hammer.
>
> This.
And, crucially, how many times.
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On Tue, 20 Aug 2013 02:21:15 +0200, clipka wrote:
> Am 20.08.2013 01:26, schrieb Jim Henderson:
>
>> It was amusing, though, to be escalated to a "senior technician", whose
>> instructions (after reviewing everything we'd already done) were to
>> *hit it with a hammer*. This was what I spent about 20 minutes on hold
>> for.
>
> Never underestimate the power of good, solid percussive maintenance :-)
Indeed - and they're sending me replacement parts for the faulty solenoid
at no cost (not bad considering it's a 10-year-old safe).
Jim
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On Tue, 20 Aug 2013 06:52:06 +0100, Stephen wrote:
> On 20/08/2013 12:26 AM, Jim Henderson wrote:
>> It was amusing, though, to be escalated to a "senior technician", whose
>> instructions (after reviewing everything we'd already done) were to
>> *hit it with a hammer*. This was what I spent about 20 minutes on hold
>> for.
>
> He is a senior technician because he knows *where* to hit it it with a
> hammer.
She, actually. ;)
But yeah, that does seem to be the case. I had read descriptions of this
procedure online, but they didn't mention where to whack it.
Jim
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On Tue, 20 Aug 2013 09:59:32 +0100, scott wrote:
>>> He is a senior technician because he knows *where* to hit it it with a
>>> hammer.
>>
>> This.
>
> And, crucially, how many times.
Well, the second time was the charm - the first time wasn't enough,
apparently. :)
Jim
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