On Tue, 20 Aug 2013 02:21:15 +0200, clipka wrote:

> Am 20.08.2013 01:26, schrieb Jim Henderson:
> 
>> It was amusing, though, to be escalated to a "senior technician", whose
>> instructions (after reviewing everything we'd already done) were to
>> *hit it with a hammer*.  This was what I spent about 20 minutes on hold
>> for.
> 
> Never underestimate the power of good, solid percussive maintenance :-)

Indeed - and they're sending me replacement parts for the faulty solenoid 
at no cost (not bad considering it's a 10-year-old safe).

Jim

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