On Tue, 20 Aug 2013 06:52:06 +0100, Stephen wrote:

> On 20/08/2013 12:26 AM, Jim Henderson wrote:
>> It was amusing, though, to be escalated to a "senior technician", whose
>> instructions (after reviewing everything we'd already done) were to
>> *hit it with a hammer*.  This was what I spent about 20 minutes on hold
>> for.
> 
> He is a senior technician because he knows *where* to hit it it with a
> hammer.

She, actually. ;)

But yeah, that does seem to be the case.  I had read descriptions of this 
procedure online, but they didn't mention where to whack it.

Jim

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