On 20/08/2013 12:26 AM, Jim Henderson wrote:
> It was amusing, though, to be escalated to a "senior technician", whose
> instructions (after reviewing everything we'd already done) were to *hit
> it with a hammer*.  This was what I spent about 20 minutes on hold for.

He is a senior technician because he knows *where* to hit it it with a 
hammer.

-- 
Regards
     Stephen

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