> I agree that if you're selling 3D-tictactoe-as-a-Service, and expect
> people to call you for support, you may have a problem, but complex
> software such as ERPs, or even industry-grade CAD systems _should_
> require some level of training to install and operate properly.

I get the distinct impression that some software (especially >£10k) is 
kept more complex than it needs to be *on purpose* so that companies can 
sell expensive support contracts.

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