On Sat, 01 Aug 2015 18:21:26 +0200, clipka wrote:

> Support := help with operating the software in conditions not
> anticipated during the design.

In software these days, design tends to follow implementation - which is 
backwards.

That's what leads to a lot of broken UIs.  No design before 
implementation - the design comes with the implementation, and it follows 
the implementation rather than having a UX plan before the implementation 
starts.

> Nothing wrong with that in my book, provided the company isn't shifting
> costs from the design phase to the support phase.

Indeed, that's the problem I'm talking about - but with the added bit of 
"pay us to tell you how to use it properly".

Jim



-- 
"I learned long ago, never to wrestle with a pig. You get dirty, and 
besides, the pig likes it." - George Bernard Shaw

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