Le 2015-07-31 19:09, Jim Henderson a écrit :
> On Fri, 31 Jul 2015 19:47:14 +0100, Orchid Win7 v1 wrote:
>
>> Selling "support" also works. Provided you have the staff to actually
>> deliver support.
>
> The problem with this is that if you're selling support, your product is
> poorly designed and difficult to use.
>
> If you're a software company that depends on support and training as
> bottom-line revenue figures, you're doing software wrong IMHO.
>

You're saying a oil-rig management system, or an MRI control system 
shouldn't require training?

I agree that if you're selling 3D-tictactoe-as-a-Service, and expect 
people to call you for support, you may have a problem, but complex 
software such as ERPs, or even industry-grade CAD systems _should_ 
require some level of training to install and operate properly.

> Jim
>


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