>> Back when I was the admin, I sent round an email telling people to
>> perform an upgrade, complete with pictures of what the various menu
>> pages look like. I got a support call from one guy because when he
>> clicked the button image in the email, nothing happened...
>
> Yeah; I occasionally get that myself when editing screenshots...

Or the classic we used to do at school, take a screenshot of a window 
and set it as the desktop wallpaper. Catches them out every time.

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