On 12/03/14 18:32, Jim Henderson wrote:
> Yep, I try to give the techs the benefit of the doubt - as a Linux user, 
> I know sometimes even if they know, they can't say (liability being what 
> it is) - had a discussion with one tech on the other call about that as 
> well.  He ended up giving me a pointer that worked, though he really 
> wasn't permitted to. :)
> 

Sorry about the late reply. The Feegle has been having breathing
difficulties recently and today the consultants recommended the knife
(tonsils and adenoids). I (as the son of a surgeon) am not overly
concerned but the Kat is - so, much discussion and reassurance.

Back to the thread:
Your experience not withstanding, it seems to me that most 1st-liners
are just reading a script and few of them understand that there are more
than 2 OSes.
A long time ago, I was the National Training Director of a pair of large
corporations (AirCall Communications and TeleData). One of the things
that I fought for and won was not only a doubling of the training period
but also a buddy-buddy system for the first month of their active
working life so if they had a call they could not cope with they had an
'angel sitting on their shoulder'.

John
-- 
Protect the Earth
It was not given to you by your parents
You hold it in trust for your children

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