> Make sure you have made a few calls to the idiots in Mumbai first. They
> log the calls received so there _is_ an audit trail. If and when you
> fail to get action, Warren Buckley's details are as follows:
>
> Warren Buckley
> BT - Managing Director, Customer Service
> E-mail: war### [at] btcom
> Direct tel: 020 7356 5431

Thanks very much for that info, appreciated. That's just the kick I need 
to call Mumbai when I get home tonight.

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