On 11/03/14 17:59, Jim Henderson wrote:
> At one point during one of the calls, I got so angry I actually said to 
> the tech "look, I'm a networking professional, and if I had access to the 
> equipment, I'd fix it myself.  But I don't, so I have to go through 
> idiots like you!"
> 
> I was pretty angry at that point.
> 
> I ultimately had to escalate it myself - by contacting the office of the 
> CEO.  My problem got fixed pretty quickly after that. :)
> 
> Jim
> 
> 

Yup. Go to the top but only when you have tried the "recommended" route
first.

John
-- 
Protect the Earth
It was not given to you by your parents
You hold it in trust for your children

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