I guess you all know the story of the computer hotline call about the 
broken coffee cup holder, which turned out to be the CD-ROM tray. A 
nicely invented anecdote...

... except, it isn't.

And it wasn't a CD-ROM tray, but a good old tape tray.

And guess what - I've just spoken in person to the woman who not only 
received the support call, but also had to travel through half of 
Germany to deal with the fallout of the incident.

(Then again, it must be assumed that there have been multiple such 
genuine original incidents. One person alone cannot be /that/ stupid.)

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