>> It makes complete sense if the majority of your customers are sending
>> you MS Office files, and only a minority want to send you pdf. You'd be
>> crazy in that situation to only deal with pdf files.
>
> I beg to differ. Firstly, what makes you think that the minority will
> switch to the system you have dictated?

I don't think that, I don't think you understood what I meant. If you 
accept *only* .doc files, you're going to lose customers who can't/won't 
create them. If you accept *only* PDF files, you're going to lose 
customers who can't/won't create them. My point is, if you have to 
choose one, accepting the .doc files is likely to get you way more 
customers. And my second point is that accepting both may not be 
financially viable (ie the cost of licenses/training against the 
increase in customers compared to only accepting one format).

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