>> And in some situations it probably isn't worth the effort
>> (=resource/time/money) to support anything in addition to the standard
>> MS office formats. For example you might need to purchase something to
>> edit PDF files, then train you staff how to use it, for what, another 5%
>> of customers who can't write .doc files? If you're operating a print
>> place then it is probably worth it, but not if you're (eg) a recruitment
>> agency.
>
> So you pay for licenses and train your staff to use MS Office so that
> you don't have to train them to use something else?
>
> Completely makes sense.

It makes complete sense if the majority of your customers are sending 
you MS Office files, and only a minority want to send you pdf. You'd be 
crazy in that situation to only deal with pdf files.

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