On Wed, 13 Nov 2013 09:07:46 +0000, Orchid Win7 v1 wrote:

> On 13/11/2013 01:00 AM, Jim Henderson wrote:
>> On Tue, 12 Nov 2013 19:16:28 +0000, Orchid Win7 v1 wrote:
>>
>>> Basically, for the best part of ten years, all I really did was swap
>>> the backup tapes once a week.
>>
>> I seem to recall you did end user support, too.
> 
> Yes. Hopefully if you're doing your job well, users won't often need to
> speak to you. ;-)
> 
> [There's always wetware issues, of course...]

Of course. :)

But supporting end users is something that directly affects the company 
bottom line - you help them be more productive.  So for something like 
that, "resolved user issues in an average of 30 minutes" or something is 
a specific, measurable result.

Jim

Post a reply to this message