> hurt their business either. It seems to me that there's nothing I can do
> at this point which will actually harm them, hence they don't give a
> damn whether I'm happy or not. There's no profit in it, and there's no
> penalty for failure.
I hope you're on a no-sale-no-fee contract with them? If so then they do
have a lot to lose (ie their entire fee plus the costs of any
surveys/documents they've already purchased on your behalf). At any
point you could just walk away - it's in their interest to make sure you
don't do that.
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