Le 2012-12-13 09:55, Le_Forgeron a écrit :
> Le 13/12/2012 15:38, Francois Labreque a écrit :
>> During a commercial application suite installation:
>>
>> "Can't access [insert db table name].  Consult
>> C:\Users\Administrator\Temp\{Long CLSID String}\{Another
>> CLSID}\Randomlygeneratedfilename.txt for details."
>>
>> Of course, this is a popup window, so you can't cut and paste the string
>> anywhere.
>>
>
> PrintScreen is your only friend. Then open "Paint", paste and save the
> picture/desktop
>

Which doesn't help with pasting the error message in the vendor's online 
problem tool.

>> WTF #2: there are many CLSID directories under Temp.  Each with two
>> dozen randomly generated text files with various installation
>> information messages.  Finding the one with the actual problem took over
>> an hour.
>>
>> WTF #3: After talking with the app's customer support, it turns out that
>> the installer requires 8dot3name to be enabled on the drive because it
>> can't parse spaces in directory names, and can't use "C:\Program
>> files\Microsoft SQL Server\osql.exe" but needs
>> "C:\PROGRA~1\MICROS~1\osql.exe"
>>
>> At this point, I need to point out that this is the installation of a 64
>> bit entreprise-grade application that came out two months ago, not some
>> legacy 16bit app designed for Windows 3.1
>
> I want a refund.
> Next question is: would that application be critical for business ?
> If yes, pressure the provider to get a modern application supporting a
> nearly twenty years old filenaming scheme (NTFS was released on July
> 1993 on Windows NT 3.1)

Of course it is critical for business, and it has to be up and running 
for tomorrow.

They also say all over their documentation that they don't support space 
in filenames under *nix, so it's probably more of a "we can't afford 
programmers that are smart enough to deal with spaces." than "we can't 
be bothered to fix our old install code".

> If no, revoke any maintenance contract with that firm, stating that not
> supporting a twenty years old naming give the firm an outdated look and
> broke the expected trust of professional.
>
>

I'd love to.  Unfortunately, I don't have a say in the matter.  The 
decision to go with that product was made quite a few rungs above me on 
the corporate ladder.  Also, do you think Alcatel-Lucent gives a rat's 
ass that I don't have a very high opinion of their software installation 
package?

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