On 4/13/2012 1:03, Invisible wrote:
> Then why is there no way of filing a complaint? Why do I have to dig through
> twenty five menu pages to get at an actual telephone number? Why is it so
> damned hard to contact them?

I clicked on the help button on the home page, then the "contact us", and I 
filled out the drop-down list of "payment problem", and clicked "call me", 
and got told they'd call me.

Given I've had them fix problems via email of exactly this "I didn't know it 
was going to do that" kind of thing.

> (I might also ask "why is the Internet so full of people being given the
> run-around by their customer service department", but I guess the answer is
> that /every/ large company has that...)

Everyone but Amazon, because Amazon Gets It, and realizes that if they 
aren't trustworthy, they have no business.

-- 
Darren New, San Diego CA, USA (PST)
   "Oh no! We're out of code juice!"
   "Don't panic. There's beans and filters
    in the cabinet."

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