On Sun, 23 Oct 2011 19:19:49 +0100, Stephen wrote:

> On 23/10/2011 7:01 PM, Jim Henderson wrote:
>>> It just urks me that I'm part of a team of so-called computer experts,
>>> >  and everybody's answer to everything is "did you try rebooting it?"
>>> >  Not "hey, let me engage my brain for 15 seconds and see if I can
>>> >  come up with a real answer", just "did you try rebooting it?"
>> That's a Windows answer to most problems, sadly.  That's not
>> necessarily a function of your teammates or their nationality, it's the
>> way Microsoft has trained people to "troubleshoot".
>>
>>
> It's not just a computer solution. I have often asked people to do a
> power off reset on other equipment. It gives time to think and you never
> know the problem might just go away. ;-)

That's certainly true.  I know some who work on helpdesks who suggest it 
to buy time to research the issue.  Not always a good idea, though, 
because if the problem doesn't come back, then you have to wait for the 
next incidence in order to try to address it. :)

Jim

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