>
> If only I could figure out how to get rid of this loser and get back the
> *good* account manager. Or better yet, how to get rid of Dell completely
> and deal with a *professional* hardware supplier...

Maybe it's just me, but shouldn't you be more interested in his 
technical abilities, rather than his punctuation?

When you go to the store to buy something, do you chose the clerk with 
the best tie, or the one who knows his stuff?  (Assuming you are not 
there to get counselling on ties...)

This being said, appearance and competence are not mutually exclusive; 
the most knowledgeable salesperson, may also be the one with the most 
amazing cleavage!

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