Am 03.06.2011 11:08, schrieb Invisible:
>>> Corporations vary by their level of indifference towards their
>>> customers' interests.
>>
>> No. Corporations vary by how much they expect to benefit/lose from
>> satisfied/unhappy customers.
>
> There have been corporations who have a mentality that making their
> customers happy is literally the most important thing in the world. More
> important than making a profit, even. Now, whether anybody who thinks
> like this stays in business for more than five minutes is somewhat open
> to debate. But clearly some businesses do operate like this.

But why do they do it? Because they think it benefits /them/ to have a 
corporate image of acting morally.

Small companies led by their owners in person (or even large companies 
led by their owners in person, though those are quite rare) are a 
different story. But corporations led by a board & traded on stock 
exchange markets? Show me a single one that acts morally for the pure 
sake of it.

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