>> This is presumably why all Dell products are 7x the price of any other
>> supplier. Which would be great, if their service contract was worth its
>> weight in paper clips. But it isn't.
>
> My experience has differed.
>
> That said, I have heard that there are *huge* disparities in how Dell
> deals with US customers vs. customers outside the US - so your issues
> aren't unique to the best of my knowledge.

Well, apparently everyone in our IT department is disappointed with the 
service from Dell - so much so that apparently we're looking at other 
supplier options.

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