>> Hypothetically, in the event of a hardware fault, they're supposed to
>> come over here and fix it within 4 hours.
>
> It's not just Dell, either.

Worrying, but not surprising.

> We had contracts on our stack of Dell machines, and they'd come out and
> fix the stuff, but they'd come out pretty promptly, decide yes indeed
> it's broken, and we'll expect the parts to arrive by mid next-week. And
> about half the dell machines crapped out in the first 3 or 4 months, one
> way or the other, with two or three being DOA.

At least all our Dell stuff has had flawless reliability. Oh, except 
that ancient tape robot that was out of warranty anyway...

-- 
http://blog.orphi.me.uk/
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