>> So it *is* a sucker tax then.
>
> It depends.  If you purchase through, say, EMC, what you're paying the
> 'big bucks' for is the service contract, which in my experience is worth
> its weight in gold.

This is presumably why all Dell products are 7x the price of any other 
supplier. Which would be great, if their service contract was worth its 
weight in paper clips. But it isn't.

Hypothetically, in the event of a hardware fault, they're supposed to 
come over here and fix it within 4 hours. In reality, in the event of a 
hardware fault, THEY DO NOT GIVE A DAMN. They're just not interested. 
You file a trouble ticket and NOTHING HAPPENS. You call them, they take 
down all the details, and NOTHING HAPPENS. They don't lift a finger to 
help you in any way at all.

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