I just have to say something:

"Lutz Kretzschmar" <lut### [at] stmuccom> wrote in message
...

> > (I'm longing to have my new keychain...;- )
> Did you order it from us? We have no record of an order from you....

That's impressive, that you'd check to see on the ship date when he makes an
offhand comment about looking for the keychain.

That's real customer service!

                  == John ==

Post a reply to this message