On Wed, 02 Sep 1998 09:11:31 GMT, povray.org admin team 
	<new### [at] DESPAMpovrayorg> wrote:
>someone, please, tell me, what do we have to do to get people to even read the
>most simple, straightforward instructions ?

I'm afraid the only way to do that is to make a deal with the devil.  Every user
I've ever encountered thought that "if at first you don't succeed, try reading 
the directions" was needlessly complicated.  As a professional software 
developer, former top-level tech-support guy, and longtime Usenet user, I can 
say unequivocally that many users have the philosophy that "if at first you 
don't succeed, whine about it until someone else does it for you."  At my 
former job, even the lower-level tech support staff abided by that philosophy.

But you are in an enviable position: you can tell them curtly to RTFM, and you 
don't have to answer to some weasel in accounting who thinks you're scaring off
paying customers.  In short, keep producing quality documentation for the 90% of
us who do know to check there first, and screw the other 10%.  It's not like
they're paying for your help, right?  Give 'em what they paid for.  Eventually,
someone who has read the documentation will get tired of their whining and tell
them to RTFM.  That doesn't have to be your problem.  (Unless they're whining to
winbugs.  I'm not sure how to handle those people, short of assassination.)

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