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On Thu, 19 Nov 2009 09:53:13 +0000, Invisible wrote:
>> Not to me, but I guess to her manager if he shouts at her. If I were
>> your mum I would simply ask him what to do, simply say would you prefer
>> me to cut off callers early in order to reach this target or carry on
>> as I'm doing actually trying to solve the problem, or maybe he has
>> another suggestion. Get it in writing what she should be aiming to do,
>> as there doesn't seem an obvious way to meet the target *and* solve
>> every problem properly.
>
> From what I've heard, when the managers demonstrate how to handle
> calls, their call handling times exceed the limits as well. Damn
> hipocrits...
Kinda would make me want to say to the customer "hold on one second, I'll
transfer you to my supervisor/manager" and then have the manager
demonstrate with a live customer. ;-)
Jim
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On Thu, 19 Nov 2009 09:32:38 +0000, Invisible wrote:
> No, BT made the "interesting" decision of deliberately selling off it's
> mobile operations. (Probably because they were losing money hand over
> fist, like the rest of BT always has...)
>
> My mum's knowledge is basically
>
> - How BT does business.
> - How to install wired analogue telephone systems. - How to perform
> diagnostics on wired analogue telephone systems.
>
> I'm not sure how much of that would be relevant to mobile phone network
> technology. I'm also not sure how many staff the mobile operators
> actually employ in the first place, for that matter...
At some point, the wireless network interfaces with the wired network,
that would be the point her skills become useful to the mobile operators.
But even more significantly, wired analogue telephone systems are popular
in business as PBX systems (Public Branch Exchange), and her skills would
very well transfer directly into that line of work.
My wife's grandfather worked for the local telco in Pennsylvania (PA
Bell, I think it was called when he worked there), and the couple of
times I got to meet with him before he died, I had very interesting
conversations with him about telco work and networking - he had a lot of
knowledge that I considered very relevant in today's telecommunications
business - and he had been retired for 20 or 30 years.
Jim
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On Thu, 19 Nov 2009 09:07:59 -0800, Darren New wrote:
>> On the other hand, all Internet companies use BT's wires, so.......
>
> Only on the outside. And indeed, if she's a trouble-shooter at an ISP,
> knowing what department to call when BT screws up the ISP's lines is
> actually a plus. After working at the phone company, I got hired by many
> companies wanting to do something funky with phones, just because I knew
> the lingo.
Very true; having inside knowledge of how BT works would definitely be an
advantage to someone who has to deal with them externally.
Jim
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On Thu, 19 Nov 2009 10:06:55 +0000, Invisible wrote:
> I mean stuff like knowing which departments deal with which problems,
> what order a customer request has to go from place to place to get stuff
> done, things like that. Stuff that's perculiar to the particular
> department structure that BT has chosen to implement.
That's very useful information to know if you're on the outside and need
help. There are probably companies that would love to get their hands on
an employee who has that kind of inside knowledge.
Jim
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On Thu, 19 Nov 2009 19:20:20 +0000, Stephen wrote:
> That might mean we got quality instead of quality :-)
Um.....???? ;-)
Jim
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On Thu, 19 Nov 2009 09:30:10 +0000, Invisible wrote:
> Does this mean that all that M$ stuff about "we technically own your PC
> now and you can't stop us doing anything we want to it" is not actually
> legally binding?
>
> Suddenly EULAs take on a whole different hue...
Indeed; in Germany, the EULAs from Microsoft and other software vendors
are basically unenforceable because they're not legal in Germany (so I'm
told).
Jim
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On Thu, 19 Nov 2009 09:57:27 +0000, Invisible wrote:
> Fortunately, such behaviour is illegal. Unfortunately, laws do not apply
> to Microsoft.
Except they do apply to Microsoft, as Scott says, they paid the EU a
bunch of money for antitrust violations, and they've been fined in the US
for anticompetitive behaviour (and have had restrictions placed on what
they can and cannot do as regards exclusivity arrangements with OEMs, for
example).
Jim
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On Thu, 19 Nov 2009 16:11:46 -0400, Saul Luizaga wrote:
> Jim Henderson wrote:
>> I'm not sure I follow....
>
> I mean, real-life based TV/movies trial cases show, in a dramatized way,
> how things happened to some people, the abuse, the trial and the output
> of the trial. Of course is not any guarantee that things will go that
> way.
I see what you're saying, but the time compression that takes place
really does make it an unrealistic demonstration of how the system
works. I spot things in Law & Order routinely that I can see (without
any real legal training) wouldn't hold up in a real court - which means
the outcome might be different in the real world.
I think it's a mistake to take anything on TV as representative of the
real world.....if one wants to know how things work in the real world,
the real world is the best reference - get some time in a courtroom as an
observer - at least in the US, for most cases, it's perfectly legal to
sit in and watch the proceedings as an observer.
Jim
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Jim Henderson wrote:
> On Thu, 19 Nov 2009 19:20:20 +0000, Stephen wrote:
>
>> That might mean we got quality instead of quality :-)
>
> Um.....???? ;-)
>
Secret message, translated it means quality instead of quantity, you dig? ;)
--
Best Regards,
Stephen
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On Fri, 20 Nov 2009 01:53:31 +0000, Stephen wrote:
> Jim Henderson wrote:
>> On Thu, 19 Nov 2009 19:20:20 +0000, Stephen wrote:
>>
>>> That might mean we got quality instead of quality :-)
>>
>> Um.....???? ;-)
>>
>>
> Secret message, translated it means quality instead of quantity, you
> dig? ;)
I dig. ;-)
Jim
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