On Thu, 19 Nov 2009 10:06:55 +0000, Invisible wrote:

> I mean stuff like knowing which departments deal with which problems,
> what order a customer request has to go from place to place to get stuff
> done, things like that. Stuff that's perculiar to the particular
> department structure that BT has chosen to implement.

That's very useful information to know if you're on the outside and need 
help.  There are probably companies that would love to get their hands on 
an employee who has that kind of inside knowledge.

Jim

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