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From: Invisible
Subject: Technical support is...
Date: 9 Feb 2009 08:33:06
Message: <49903092$1@news.povray.org>
...showing a member of staff how to operate a piece of software when you 
don't actually know how to operate it or what it's supposed to do.

(Most especially fun when the member of staff in question uses this 
software every day, and has been trained in its use, and you yourself 
have never used it and have not been trained on any aspect of it.)

But hey, I'm sure people probably think that a car mechanic can fix any 
imaginable device as long as it's purely mechanical too...


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 9 Feb 2009 09:19:03
Message: <49903b57$1@news.povray.org>
Invisible wrote:

> But hey, I'm sure people probably think that a car mechanic can fix any 
> imaginable device as long as it's purely mechanical too...

No, but a mechanical engineer might be able to figure it out ;)

-- 
~Mike


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From: Invisible
Subject: Re: Technical support is...
Date: 9 Feb 2009 09:22:08
Message: <49903c10$1@news.povray.org>
>> But hey, I'm sure people probably think that a car mechanic can fix 
>> any imaginable device as long as it's purely mechanical too...
> 
> No, but a mechanical engineer might be able to figure it out ;)

Now, see, most people would think a car mechanic *is* a mechanical 
engineer! :-D


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From: scott
Subject: Re: Technical support is...
Date: 9 Feb 2009 09:34:02
Message: <49903eda$1@news.povray.org>
> Now, see, most people would think a car mechanic *is* a mechanical 
> engineer! :-D

Sadly the case :-(


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From: Invisible
Subject: Re: Technical support is...
Date: 9 Feb 2009 09:35:11
Message: <49903f1f$1@news.povray.org>
>> Now, see, most people would think a car mechanic *is* a mechanical 
>> engineer! :-D
> 
> Sadly the case :-(

You *know* it's true! ;-)

Still, I went on an IT course that was labelled "HND/BSc Computer 
Science". ;-)


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From: Invisible
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:01:38
Message: <49904552$1@news.povray.org>
Invisible wrote:
> ...showing a member of staff how to operate a piece of software when you 
> don't actually know how to operate it or what it's supposed to do.
> 
> (Most especially fun when the member of staff in question uses this 
> software every day, and has been trained in its use, and you yourself 
> have never used it and have not been trained on any aspect of it.)

In other words, it's a wetware issue. ;-)


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:01:56
Message: <49904564$1@news.povray.org>
scott wrote:
>> Now, see, most people would think a car mechanic *is* a mechanical 
>> engineer! :-D
> 
> Sadly the case :-(
> 

Far from it ...

-- 
~Mike


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From: Invisible
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:05:59
Message: <49904657$1@news.povray.org>
>>> Now, see, most people would think a car mechanic *is* a mechanical 
>>> engineer! :-D
>>
>> Sadly the case :-(
> 
> Far from it ...

No, see, most people *do* think that terms sounding vaguely similar in 
fact refer to the same thing.

For example, most people would probably agree what "pharmacutical 
analyst" and "chemical engineer" amount to the same thing. (Which is, of 
course, completely false.) Most people would similarly believe that 
"electrical engineer" and "staff electrician" are the same thing. And 
the list goes on...


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From: Stephen
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:08:38
Message: <umh0p4h7uqegqm4cpovs3ostbeq6gpng4o@4ax.com>
On Mon, 09 Feb 2009 08:16:49 -0600, Mike Raiford <"m[raiford]!at"@gmail.com>
wrote:

>Invisible wrote:
>
>> But hey, I'm sure people probably think that a car mechanic can fix any 
>> imaginable device as long as it's purely mechanical too...
>
>No, but a mechanical engineer might be able to figure it out ;)

Maybe but it will take a time served mechanic to fix it. ;)
-- 

Regards
     Stephen


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:10:30
Message: <49904766$1@news.povray.org>
Invisible wrote:
>>>> Now, see, most people would think a car mechanic *is* a mechanical 
>>>> engineer! :-D
>>>
>>> Sadly the case :-(
>>
>> Far from it ...

Wow, I think I screwed up there. I meant the mechanic is far from an 
engineer.

> No, see, most people *do* think that terms sounding vaguely similar in 
> fact refer to the same thing.
> 
> For example, most people would probably agree what "pharmacutical 
> analyst" and "chemical engineer" amount to the same thing. (Which is, of 
> course, completely false.) Most people would similarly believe that 
> "electrical engineer" and "staff electrician" are the same thing. And 
> the list goes on...

Yeah, The EE knows the theory behind what he is doing. He knows WHY you 
want, for instance, equal potential on all ground connections.

The electrician simply knows that he'll get flagged if he wires the hot 
wire where the neutral was supposed to go. He may even be vaguely aware 
that it might pose an electrocution hazard. :)

-- 
~Mike


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From: Invisible
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:16:03
Message: <499048b3$1@news.povray.org>
> Wow, I think I screwed up there. I meant the mechanic is far from an 
> engineer.

Oh, they *are* far apart. But the general public regards both of them as 
"those weird people who somehow understand how mechanical stuff works".

> Yeah, The EE knows the theory behind what he is doing. He knows WHY you 
> want, for instance, equal potential on all ground connections.
> 
> The electrician simply knows that he'll get flagged if he wires the hot 
> wire where the neutral was supposed to go. He may even be vaguely aware 
> that it might pose an electrocution hazard. :)

And it often comes as a shock to some people that a radiochemist might 
not know the neurotoxic properties of tetrododoxin, for example.


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From: Stephen
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:35:22
Message: <69j0p4d3ftjkksm9o365a73qee547bfoec@4ax.com>
On Mon, 09 Feb 2009 09:08:15 -0600, Mike Raiford <"m[raiford]!at"@gmail.com>
wrote:

>
>Yeah, The EE knows the theory behind what he is doing. He knows WHY you 
>want, for instance, equal potential on all ground connections.
>
>The electrician simply knows that he'll get flagged if he wires the hot 
>wire where the neutral was supposed to go. He may even be vaguely aware 
>that it might pose an electrocution hazard. :)

A common misconception especially amongst graduates. Most of the electricians
that I've worked with could turn their hands to repairing a whole range of
equipment from instruments to power generators including the prime movers. On
the other hand I wouldn't let most EEs loose with a multimeter never mind a
screwdriver.
-- 

Regards
     Stephen


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 9 Feb 2009 10:42:39
Message: <49904eef$1@news.povray.org>
Stephen wrote:

> A common misconception especially amongst graduates. Most of the electricians
> that I've worked with could turn their hands to repairing a whole range of
> equipment from instruments to power generators including the prime movers. On
> the other hand I wouldn't let most EEs loose with a multimeter never mind a
> screwdriver.

You haven't seen the electricians they hire to wire homes around here. 
Some are downright dangerous. :)

-- 
~Mike


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From: triple r
Subject: Re: Technical support is...
Date: 9 Feb 2009 12:25:00
Message: <web.4990669fe417a086ef2b9ba40@news.povray.org>
Invisible <voi### [at] devnull> wrote:
> Still, I went on an IT course that was labelled "HND/BSc Computer
> Science". ;-)

At school we have a "Computer Science and Engineering" building a short trek
away from the "Electrical and Computer Engineering" building.  The name of the
department is Electrical Engineering and Computer Science (EECS).  Not my
field, but I'm leaving soon and I still look for non-existent rooms in the
wrong building.

 - Ricky


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From: Stephen
Subject: Re: Technical support is...
Date: 9 Feb 2009 13:11:00
Message: <ads0p4dcref2svlq2cirpkc3tjpt4ugd3n@4ax.com>
On Mon, 09 Feb 2009 09:40:25 -0600, Mike Raiford <"m[raiford]!at"@gmail.com>
wrote:

>Stephen wrote:
>
>> A common misconception especially amongst graduates. Most of the electricians
>> that I've worked with could turn their hands to repairing a whole range of
>> equipment from instruments to power generators including the prime movers. On
>> the other hand I wouldn't let most EEs loose with a multimeter never mind a
>> screwdriver.
>
>You haven't seen the electricians they hire to wire homes around here. 
>Some are downright dangerous. :)

Well, there are electricians and electricians :)
-- 

Regards
     Stephen


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 9 Feb 2009 13:42:40
Message: <49907920$1@news.povray.org>
Stephen wrote:

> 
> Well, there are electricians and electricians :)

Got it :) The one I liked was the whole getting our apartment complex 
"up to code" by installing GFCI outlets. They hired a subcontractor to 
perform the work.

We now have about half a dozen (3 in the kitchen alone) that seem to 
control every circuit in our home. You have to be very careful that you 
don't plug something in that might trigger a GFCI breaker, or something 
that would be adversely affected by the breaker tripping. The affected 
outlet locations seem almost random...

In the process of doing that, they managed to break a seemingly 
unrelated circuit: The lighting in the hallway (it was a 3-way switch, 
So you could turn it on or off at either end...) After their handywork, 
turning on the light caused it to come on dimly, then throw the breaker 
on the main panel.

After our call to maintenance, who had a decent electrician still on 
staff, the came out and checked out the light ... they wired the ground 
hot on the light (or rather one of the switches, so that a certain 
combinaion of switch positions resulted in a short, and other 
combinations resulted in no light, but a hot fixture, or light and a hot 
fixture). He was just thankful we never messed with the fixture.  There 
were other problems with their wiring, and he wasn't sure why they did 
what they did...

-- 
~Mike


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From: Darren New
Subject: Re: Technical support is...
Date: 9 Feb 2009 13:55:19
Message: <49907c17@news.povray.org>
Invisible wrote:
> ...showing a member of staff how to operate a piece of software when you 
> don't actually know how to operate it or what it's supposed to do.

I just walked (on the phone) my brother thru setting up Time Machine to a 
new blank zeroed-out USB drive on his Mac. Note that I'm not sure I've ever 
even touched the keyboard of a Mac. :-)

> But hey, I'm sure people probably think that a car mechanic can fix any 
> imaginable device as long as it's purely mechanical too...

My dad is a car mechanic. He pretty much can fix pretty much any mechanical 
or electromechanical device. He fixed TVs, washing machines, vacuums, 
automobiles, central heating units, built his own lawn mowers and fences and 
laid his own patio, built extensions onto the house (including a door from 
outside into the basement thru the basement wall), etc.  Of course he 
maintained all the equipment it takes to run a garage, too, like the tire 
machines, alignment machines, air compressors, etc. And of course the vehicles.

Indeed, killing the termites and replacing the central heating unit was the 
only things I can remember he ever hired someone to do it for him. (Well, 
other than rebuilding the house when half of it burned down.)

-- 
   Darren New, San Diego CA, USA (PST)
   "Ouch ouch ouch!"
   "What's wrong? Noodles too hot?"
   "No, I have Chopstick Tunnel Syndrome."


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From: Darren New
Subject: Re: Technical support is...
Date: 9 Feb 2009 13:58:47
Message: <49907ce7$1@news.povray.org>
Mike Raiford wrote:
> The affected outlet locations seem almost random...

Heh. I tripped a GFCI breaker over the master bathroom sink. It wouldn't 
come back on, so I replaced the breaker in the master bathroom closet. Two 
days later I finally figured out that the breaker that had tripped was the 
one in the garage, on the other side of the house, on the wrong floor. WTF??

I still haven't figured out what the one in the bathroom controls. Probably 
the kitchen.

-- 
   Darren New, San Diego CA, USA (PST)
   "Ouch ouch ouch!"
   "What's wrong? Noodles too hot?"
   "No, I have Chopstick Tunnel Syndrome."


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From: Stephen
Subject: Re: Technical support is...
Date: 9 Feb 2009 16:04:52
Message: <p461p4535gq9achil0bs5avn9j3e3qu108@4ax.com>
On Mon, 09 Feb 2009 12:40:25 -0600, Mike Raiford <"m[raiford]!at"@gmail.com>
wrote:

>Got it :) The one I liked was the whole getting our apartment complex 
>"up to code" by installing GFCI outlets. They hired a subcontractor to 
>perform the work.
>
>We now have about half a dozen (3 in the kitchen alone) that seem to 
>control every circuit in our home. You have to be very careful that you 
>don't plug something in that might trigger a GFCI breaker, or something 
>that would be adversely affected by the breaker tripping. The affected 
>outlet locations seem almost random...
>

I know what you mean about RCCBs (that's what we call them here). Especially
when they are in lighting circuits they seem to increase the rate of failure of
incandescent light bulbs. In the UK all changes to domestic circuits need to be
checked by an independent inspector.




-- 

Regards
     Stephen


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From: Chambers
Subject: Re: Technical support is...
Date: 9 Feb 2009 22:11:39
Message: <4990f06b$1@news.povray.org>
On 2/9/2009 7:15 AM, Invisible wrote:
> And it often comes as a shock to some people that a radiochemist might
> not know the neurotoxic properties of tetrododoxin, for example.

Heh, we just watched "The Serpent and the Rainbow."  Great scare :)

(Odd that the book was non-fiction, yet the movie was as fictional as 
you can get)

-- 
...Chambers
www.pacificwebguy.com


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From: scott
Subject: Re: Technical support is...
Date: 10 Feb 2009 06:22:00
Message: <49916358$1@news.povray.org>
> A common misconception especially amongst graduates. Most of the 
> electricians
> that I've worked with could turn their hands to repairing a whole range of
> equipment from instruments to power generators including the prime movers.

But that is exactly what causes disasters when they don't fully understand 
something.  Most of the time, sure, it will be fine, but one time they will 
try to turn their hand to something that they are not trained in "because it 
looks the same" and the result will be at best a broken device and at worst 
fatalities.

The list is endless of Engineering disasters that were caused by people 
working outside of their specialist field, for example when a construction 
engineer decides to change the design of a structural engineer:

http://en.wikipedia.org/wiki/Hyatt_Regency_walkway_collapse

> On
> the other hand I wouldn't let most EEs loose with a multimeter never mind 
> a
> screwdriver.

True, the problem is when people don't realise they are out of their depth, 
most of my EE friends wouldn't even attempt to rewire a house.


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 10 Feb 2009 08:15:07
Message: <49917ddb$1@news.povray.org>
Stephen wrote:

> 
> I know what you mean about RCCBs (that's what we call them here). Especially
> when they are in lighting circuits they seem to increase the rate of failure of
> incandescent light bulbs. In the UK all changes to domestic circuits need to be
> checked by an independent inspector.
> 

For some reason switching power supplies and inductive loads are prone 
to tripping them, I can't understand why (inductive maybe because of 
power factor, switching supply, who knows...) All I know is my freezer 
has a tag on the plug that says never plug into a GFCI outlet (truth: 
parents did this, and noticed soon enough the freezer stopped working 
before everything thawed, then it kept happening. The motor that runs 
the compressor draws a lot of current, and probably doesn't have power 
factor correction)

On the other hand, it was quite irritating to have the GFCI 
spontaneously trip on the circuit my computer was plugged into. I 
finally resorted to buying a long high-grade extension cord and finding 
an unprotected outlet on the other side of the apartment (in a different 
room, mind you) to plug my computer into.

Ironically, the outlet on the porch isn't GFCI protected. :-D

-- 
~Mike


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From: Stephen
Subject: Re: Technical support is...
Date: 10 Feb 2009 08:57:54
Message: <ps13p4l03tspnt6dk4bc23ep0d9ldtm2m3@4ax.com>
On Tue, 10 Feb 2009 12:21:59 +0100, "scott" <sco### [at] scottcom> wrote:

>> A common misconception especially amongst graduates. Most of the 
>> electricians
>> that I've worked with could turn their hands to repairing a whole range of
>> equipment from instruments to power generators including the prime movers.
>
>But that is exactly what causes disasters when they don't fully understand 
>something.  Most of the time, sure, it will be fine, but one time they will 
>try to turn their hand to something that they are not trained in "because it 
>looks the same" and the result will be at best a broken device and at worst 
>fatalities.
>
>The list is endless of Engineering disasters that were caused by people 
>working outside of their specialist field, for example when a construction 
>engineer decides to change the design of a structural engineer:
>
>http://en.wikipedia.org/wiki/Hyatt_Regency_walkway_collapse
>

I can't agree more but we were talking about repairing things, I think. There is
a world of difference between design, construction and maintenance.

>> On
>> the other hand I wouldn't let most EEs loose with a multimeter never mind 
>> a
>> screwdriver.
>
>True, the problem is when people don't realise they are out of their depth, 
>most of my EE friends wouldn't even attempt to rewire a house.
> 

Nor would I because most often you don't know what you don't know ;)
-- 

Regards
     Stephen


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From: Invisible
Subject: Re: Technical support is...
Date: 10 Feb 2009 09:02:25
Message: <499188f1$1@news.povray.org>
Stephen wrote:

> I can't agree more but we were talking about repairing things, I think. There is
> a world of difference between design, construction and maintenance.

And *I* was talking about normal people not appreciating this 
difference. ;-)


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From: Tom Austin
Subject: Re: Technical support is...
Date: 10 Feb 2009 09:14:58
Message: <49918be2$1@news.povray.org>
Invisible wrote:
>>> But hey, I'm sure people probably think that a car mechanic can fix 
>>> any imaginable device as long as it's purely mechanical too...
>>
>> No, but a mechanical engineer might be able to figure it out ;)
> 
> Now, see, most people would think a car mechanic *is* a mechanical 
> engineer! :-D


better yet

when a car mechanic believes that he *is* a mechanical engineer...


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From: scott
Subject: Re: Technical support is...
Date: 10 Feb 2009 09:29:29
Message: <49918f49$1@news.povray.org>
> I can't agree more but we were talking about repairing things, I think. 
> There is
> a world of difference between design, construction and maintenance.

Of course, but if you start to try and maintain something that you are not 
trained to, you never know what special things you need to worry about.

Real life personal experiences:  1 year old car goes to authorised dealer 
for first service, mechanic who is not familiar with new car design does the 
service, next day the brake pedal goes to the floor as we are trying to 
stop.  Turns out with this new car design there is a special procedure for 
bleeding the brakes which is different from previous models, as we got one 
of the very first versions of this car I guess the mechanic had never worked 
on this car before and just assumed he could do the same as previous ones.

Or the mechanic who tried to jack up my dad's car with a trolley jack at 
some random point (and not at the jacking points) - if it weren't for the 
fact that my dad was watching and screamed at him it would have surely 
resulted in several bent parts of the space frame.


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From: Mike Raiford
Subject: Re: Technical support is...
Date: 10 Feb 2009 10:12:11
Message: <4991994b$1@news.povray.org>
scott wrote:

> 
> Or the mechanic who tried to jack up my dad's car with a trolley jack at 
> some random point (and not at the jacking points) - if it weren't for 
> the fact that my dad was watching and screamed at him it would have 
> surely resulted in several bent parts of the space frame.
> 

I always cringe when I see some mechanics jack a car with a portable 
floor jack.. Invariably they simply choose where they want to jack a car 
up.

-- 
~Mike


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From: Stephen
Subject: Re: Technical support is...
Date: 11 Feb 2009 11:48:57
Message: <9106p4p36r6du0fcj84cckqf50v8rcq6hv@4ax.com>
On Tue, 10 Feb 2009 07:12:52 -0600, Mike Raiford <"m[raiford]!at"@gmail.com>
wrote:

>
>For some reason switching power supplies and inductive loads are prone 
>to tripping them, I can't understand why (inductive maybe because of 
>power factor, switching supply, who knows...) All I know is my freezer 
>has a tag on the plug that says never plug into a GFCI outlet (truth: 
>parents did this, and noticed soon enough the freezer stopped working 
>before everything thawed, then it kept happening. The motor that runs 
>the compressor draws a lot of current, and probably doesn't have power 
>factor correction)
>

I think that you must be right about the inductive loads. I don't have as many
problems now since changing to energy saving light bulbs.

>On the other hand, it was quite irritating to have the GFCI 
>spontaneously trip on the circuit my computer was plugged into. I 
>finally resorted to buying a long high-grade extension cord and finding 
>an unprotected outlet on the other side of the apartment (in a different 
>room, mind you) to plug my computer into.
>

I ended buying individual filtering circuits for all my HiFi components and what
a difference that has made to the sound quality. :)

>Ironically, the outlet on the porch isn't GFCI protected. :-D

WTF! Double indemnity outside the home? :)
-- 

Regards
     Stephen


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From: Stephen
Subject: Re: Technical support is...
Date: 11 Feb 2009 11:51:04
Message: <2f06p4t27lil6uhfitjgkvqo6tadgsif4e@4ax.com>
On Tue, 10 Feb 2009 14:02:25 +0000, Invisible <voi### [at] devnull> wrote:

>Stephen wrote:
>
>> I can't agree more but we were talking about repairing things, I think. There is
>> a world of difference between design, construction and maintenance.
>
>And *I* was talking about normal people not appreciating this 
>difference. ;-)

I took that as granted. I've often been mistaken for an electrician much to my
chagrin.
-- 

Regards
     Stephen


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From: Stephen
Subject: Re: Technical support is...
Date: 11 Feb 2009 11:56:38
Message: <oh06p4d4c7pe8rdgt2tl9ruhtc0p5b8u7l@4ax.com>
On Tue, 10 Feb 2009 15:29:29 +0100, "scott" <sco### [at] scottcom> wrote:

>> I can't agree more but we were talking about repairing things, I think. 
>> There is
>> a world of difference between design, construction and maintenance.
>
>Of course, but if you start to try and maintain something that you are not 
>trained to, you never know what special things you need to worry about.

That worried me when I worked offshore on the semi submersibles as a contractor.
I was expected to work on equipment I had never seen before and sometimes the
manuals were in German or Norwegian. B*gg*r that for a game of soldiers!
Safety/Money - Money/Safety, "Just fix it!"
-- 

Regards
     Stephen


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From: Darren New
Subject: Re: Technical support is...
Date: 11 Feb 2009 13:57:01
Message: <49931f7d$1@news.povray.org>
Mike Raiford wrote:
> Ironically, the outlet on the porch isn't GFCI protected. :-D

You can fix that yourself, you know. :-)

-- 
   Darren New, San Diego CA, USA (PST)
   "Ouch ouch ouch!"
   "What's wrong? Noodles too hot?"
   "No, I have Chopstick Tunnel Syndrome."


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