Francois Labreque <fla### [at] videotronca> wrote:

> 1) Did you ping with the regular 64 byte packets, or did you also try
> larger packet sizes? ...
No, didn't think of it.. good advice / will remember... thanks.

> 2) How was the weather like in your area on Friday?
> 2.b) was there any power interruption?
No power interruptions, no drastic weather conditions.

> 3) Did your customer service rep mention anything about signal/noise ratio?...
> The CS rep also initially gave me the "none of your neighbors are
> reporting the issue" line...
I'm familiar with the CS rep disinformation issue. That's why I asked the same
question of my *local* municipal service office. You can really count on the
phones there lighting up like Christmas trees if there's a local issue. It did
seem that it was just me reporting on a Friday afternoon when many users would
be online.

> Depending on your local carrier's network monitoring tools and the
> skills of their operations staff, they may or may not be able to link
> their network monitoring system warning them that booster unit AE-1135
> is about to lose battery power, with customer calls in the neighborhood
> of 243 Evergreen Terrace, so it's possible that their repair crew fixed
> the problem on the pole last night without the guy to whom you spoke on
> Saturday knowing there was even a problem there to begin with.
Although I wouldn't be able to be anywhere near as specific as you were, I was
tending to suspect something along similar lines, that an infrastructure issue
not visible to the Tech Support rep arose and was eventually fixed.

Thanks much for all the input.  I'm feeling a bit less bewildered.

Best Regards,
Mike C.

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