On Fri, 30 Apr 2010 20:32:48 -0700, Neeum Zawan wrote:

> On 04/29/10 17:58, Jim Henderson wrote:
>>> 	I think they lost the battle for unlimited (as in it is currently
>>> unlimited). The recent ruling on net neutrality bodes ill - but what
>>> makes you sure DSL won't change in the future?
>> 
>> Nothing makes me sure, just that my current situation is one I can live
>> with.  If the circumstances change, then I'll change at my earliest
>> opportunity.  If they want to keep me as a customer, they won't mess
>> with it.
> 
> 	You're not that valuable. There are only a few games in town, and 
I've
> pretty much never seen high speed Internet companies cater to that
> extent. Less than 0.1% of their customers will care about this.

I'm not saying I am that valuable; but in the end, I get the choice of 
deciding to leave them - and I've been with them for 7 years now, and 
generally don't cause them a lot of support headaches (I think I've 
called in twice, and ultimately I had to explain to them how to fix the 
problem - and one time was for the dead modem).

Though in one of those cases, I did escalate the issue to their executive 
level because I was getting no joy out of their support services.  I was 
impressed with the service *that* got me.

>>> 	Me? I hate contracts.
>> 
>> Same here.  My DSL modem died and to get a replacement provided, I had
>> to agree to another year of service.  Of course, that was more than a
>> year ago so now it's a moot point, but at the time, I was annoyed
>> because it was *their* hardware and not mine, so basically my choice
>> was to drop them or sign up for another year (or buy my own DSL modem
>> and be even more unsupported than I am now).
> 
> 	See what I mean?

Well, yeah, but I'm not sure what your point is....

Jim

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