"Darren New" <dne### [at] sanrrcom> wrote in message
news:4b68c2e7$1@news.povray.org...
> DungBeatle wrote:
> > By the time I'm calling for support, I doubt some list
> > of stock answers is going to help me.
>
> You, perhaps, yes. But I read a statistic somewhere that
something like 60%
> of the help desk phone calls for major appliances
(washers, driers, fridges,
> etc) could have been avoided had the caller read that
checklist at the back
> with "is it plugged in? Is it turned on? Is the fuse
outside blown?" kind of
> questions.
>
> And that's 60% of the people who *did* call. No telling
how many people used
> the checklist first.

You're probably right, and I'm also the one who reads ALL
the instructions! :) Yes, I would go through the checklist
before I'd call... Too bad they almost always figure you
haven't...

Post a reply to this message