DungBeatle wrote:
> By the time I'm calling for support, I coubt some list
> of stock answers is going to help me. 

You, perhaps, yes. But I read a statistic somewhere that something like 60% 
of the help desk phone calls for major appliances (washers, driers, fridges, 
etc) could have been avoided had the caller read that checklist at the back 
with "is it plugged in? Is it turned on? Is the fuse outside blown?" kind of 
questions.

And that's 60% of the people who *did* call. No telling how many people used 
the checklist first.

-- 
Darren New, San Diego CA, USA (PST)
   Forget "focus follows mouse." When do
   I get "focus follows gaze"?

Post a reply to this message