DungBeatle <dun### [at] moscowcom> wrote:
> "Kevin Wampler" <wam### [at] uwashingtonedu> wrote in message
> news:4b68b653$1@news.povray.org...
> > Warp wrote:
> > >   Why would they do that? Who does it benefit? Why would
> a company
> >
> > In such a case
> > it might make sense to force the use of templated answers
> so as to
> > replace an embarrassing shoddy chaos of customer support
> with a mere
> > soul-crushing bureaucracy.

> It sounds like maybe a customer brought legal action on them
> because help desker offered incorrect advice outside of
> their area of expertise and/or outside the company's
> responsibility. Bad joo-joo...

  How can you sue a company on the grounds that the tech support didn't
give a template answer and instead the guy gave an answer based on his
own expertise? If the template answer would have been unhelpful, then
there's no grounds for a lawsuit, but if the answer was not a ready-made
one, then there is?

  Which law codifies this?

-- 
                                                          - Warp

Post a reply to this message