DungBeatle wrote:
> 
> It sounds like maybe a customer brought legal action on them
> because help desker offered incorrect advice outside of
> their area of expertise and/or outside the company's
> responsibility. Bad joo-joo...
> 

Yeah, I guess that also fits with the general theme: If you worry enough 
much about mistakes you'll have to inhibit your ability to do anything 
useful in order to avoid them.  I'm sure this same theme plays out in 
many varied ways in most large companies.

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