"Kevin Wampler" <wam### [at] uwashingtonedu> wrote in message
news:4b68b653$1@news.povray.org...
> Warp wrote:
> >   Why would they do that? Who does it benefit? Why would
a company
>
> In such a case
> it might make sense to force the use of templated answers
so as to
> replace an embarrassing shoddy chaos of customer support
with a mere
> soul-crushing bureaucracy.

It sounds like maybe a customer brought legal action on them
because help desker offered incorrect advice outside of
their area of expertise and/or outside the company's
responsibility. Bad joo-joo...

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