On Tue, 02 Feb 2010 14:27:23 -0800, DungBeatle wrote:

> Now THAT is a new one... I can see it though, just surprised me.

I actually had a discussion with a support guy for my ISP (based in India 
I believe).  I use Linux pretty much exclusively; if I use Windows, it's 
in a virtual machine.

I called my ISP's support line and specifically selected the option for 
"not Windows or Mac support".  I ended up with someone who supports 
Windows.

I mentioned that I had selected the option that should have gotten me to 
someone who knows Linux, and he confessed that he actually had a lot of 
experience with RedHat, but that the support organization management 
policies prohibited him from using that knowledge because he hadn't 
"certified" on providing Linux support.  So he knew what my problem was 
and how to fix it, but he was bound by policy not to tell me.

I convinced him to tell me anyways, and promised not to tell anyone from 
the organization who asked how I got help.  But it was one of the 
stranger support conversations I've ever had.

Jim

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