DungBeatle wrote:
> 
> Now THAT is a new one... I can see it though, just surprised
> me.
> 

I should mention that the only data point I have for this some of the 
Amazon.com customer service policies (and they probably aren't nearly as 
bad as I make them sound).  I'd hope that people don't do this in 
technical support, but given that he policy exists in customer service 
I'd wager that it's used in technical support some places as well.

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