>> The main problem I see with email exchanges is this:  people don't like to read.
> 
>> Nerds like you and me, yes, general population, no.  Doesn't matter if you have
>> a clear text with everything needed covered and explained in minute detail:
>> people just won't read and will eventually phone you to talk "about the email".
> 
>   With regular people that might be understandable, but with people whose
> *job* is to read emails and respond to them (eg. technical support) I think
> it's inexcusable.

My favourit is when you email (say) the technical support for your ISP, 
saying "I know you offer features X, but I'm looking for something 
similar but slightly different" and they reply with "hey, have you heard 
about feature X?" And you're like "um, did you even ****ing READ what I 
wrote?"

Then again, these poor people are usually being paid peanuts to handle 
thousands of emails per hour. So I guess we shouldn't be too harsh on 
them. It's not their fault that ISPs and similar companies don't invest 
in hiring the propper number of staff and training them adequatly...

-- 
http://blog.orphi.me.uk/
http://www.zazzle.com/MathematicalOrchid*

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