>> I mean stuff like knowing which departments deal with which problems,
>> what order a customer request has to go from place to place to get stuff
>> done, things like that. Stuff that's perculiar to the particular
>> department structure that BT has chosen to implement.
> 
> That's very useful information to know if you're on the outside and need 
> help.  There are probably companies that would love to get their hands on 
> an employee who has that kind of inside knowledge.

Well, perhaps. Good luck finding 'em though.

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